Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. We are Gateshead Council's Housing Team. Whats in it for you? We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. If we miss an appointment and we didn't contact you, please contact us. Some of these jobs need to be inspected before the contractor can start the work. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. These include re-fixing toilet seats and repairing minor leaks. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> What are the costs and charges at Watergate Court. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Housing Disrepair You have the chance to buy up to 10 additional holidays per year. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. We will need to look at what has been damaged so please don't throw anything away. However, the contractor will not ask you for any money when they call. The contractors are currently repairing seven properties a week. 182-184 High Street The panel decides which services they review based on various criteria. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. They should all be done. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. London Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. I have got this complaint, they monitor it and see it through to the end. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. As a tenant you are not automatically covered for any of your home contents. : 50K - 53K. We are Gateshead Council'sHousing Team. Regent Street The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. 2 0 obj Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. <> New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. endobj Our housing offices are currently closed to the public. Background 2. Work to the outside of your home may not need an appointment. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Gateshead Council aims to complete the backlog by late March next year. The team were very helpful and understanding of my dangerous situation. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Gateshead For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. The department is on the lookout for more callhandlers and building technicians. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. The site has been designed with residents and local groups to ensure it is easy to use. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. You can also claim compensation for the damage that has been caused during repair work. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Last week we successfully launched our new online system, with over 100 repairs reported in the first week. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. Copyright Andy T - 2021. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. All rights reserved. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. The council is responsible for most repairs to your home. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. 27,852 - 30,151 a year. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council This is commonly known as filing a compensation claim for despair against a housing association landlord. Repairs update You can now report your non-emergency repairs. Gateshead Council. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. <> We encourage our people to think differently, do the right thing and be innovative. United Kingdom. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Office 3750 Time to have your say on the future of our leisure service. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Internal deterioration such as damage to carpet, walls etc. Well, theres so much on offer and heres just a few of the highlights! The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. You have the right to appeal if you don't agree with a decision to charge you for repairs. If your repair can't wait until the programme we will carry it out within the normal timescales. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. These are repairs which could cause injuries or further damage if they are not dealt with quickly. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. If this is not possible, we will replace with the items we hold in stock. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Were delighted that you want to come and work with us. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. There's also additional service charges from 115.85 a week, this cost is eligible . These are repairs which need quick attention and don't need an inspection first. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Thank you so much. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. She added: "Someone has got to own it. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Read more about the Housing Capital Investment Programme. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). If they can't show you a card, or you have any other reason to be suspicious, don't let them in. If you continue to miss appointments for repair work you may be charged. :L+Ftc[Sdu|^Y^. endobj For further information please contact the Involvement Team by: Civic Centre The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk % "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. We hope to reschedule these eventsat a later date. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Always ask to see this card before letting anyone into your home. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Gateshead Council 4.0 . These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Please continue to be patient, as we are experiencing a high volume of phone calls. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Complain to the housing ombudsman The housing ombudsman is a free and independent service. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. 3 0 obj We have guidelines on how long different repairs should take. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. You can create a free account to post activities, services and promote organisation working in Gateshead. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. I have to tell you, this week I have had four complaints that have been going on for two years. Wednesday 2nd November 2022. Our business support events remain cancelled for now. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Our business support events remain cancelled for now. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Top Jobs in Gateshead, England. Please ask your Neighbourhood Housing Team for details. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. We will pay compensation for damage which is our fault or our contractors' fault. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. As a council housing tenant, you are entitled to a good standard of living. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. A public consultation on the future of Gateshead Council's Leisure Services has commenced. Employer Est. There are no emergency or urgent repairs outstanding at this point in time.
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