All our package and Flight-Plus holidays are financially protected by the Air Travel Organisers Licence (ATOL) scheme to give you peace of mind (our ATOL number is 5534). Current restrictions on the use of electrical items on board an aircraft can be found by visiting the following Direct Gov website -, ABTA and ABTA Members help you to get the most from your travel and assist you when things don't go according to plan. Try and also pack a spare supply of medication in your suitcase or hold luggage where possible, in case you lose your hand luggage. All relevant documentation required for travel can be accessed and printed via the 'MY BOOKING' section of the Hays Travel website. Your holiday accommodation is usually reserved for you from 14.00 hrs (dependant on destination) on the day that you depart the UK. Hays Travel has "stood its ground" to tour operators not issuing customer refunds - opting to pay out to clients and then seek reimbursement from suppliers, according to boss John Hays. Certificate go to: View ABTA Please note that this may be required even if you have been vaccinated. included British Airways Holidays, First Choice, Hays Travel Jet2 Holidays, Trailfinders and Tui. The letter should confirm your due date and state that you have been examined and are not likely to go into labour within the next 72 hours. What does API mean and who do I give this information to? Our responsibilities are limited to making the booking in accordance with your instructions. What does API mean and who do I give this information to? Recommended Provider (WRP) which means that as well as being one of the most highly rated holiday firms in our survey it has also guaranteed to offer a full refund, or free changes, if government restrictions mean you can't travel. From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. How far in advance can I book my holiday? Unfortunately, from receiving inaccurate information to totally missing out on a holiday, customers have many complaints with Hays Travel. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Further information on the Code and ABTAs assistance in resolving disputes can be found at www.abta.com. Bank transfer is a simple, speedy, secure way to make a payment directly from your bank account. Unlike other hard facts, such as whether the property has a pool or how far it is from the beach, there appears to be no universally recognised standard between countries. Changes to incorrect spellings may or may not be allowed by the airline depending on their policies, and will generally be subject to an amendment fee. It currently takes at least three weeks to get your passport via the post and can take longer between April and September. 12. Paying with Bank transfer is a simple, speedy, secure way to make your payment directly from your bank account. Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk. The supplier's booking conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. What if Im unsure about going on my holiday? Shared on 13 February 2019. Registered Office: Gilbridge House, Keel Square. Hays Travel has now issued a refund to Sharon. Please ask us for copies of these if you do not have them. This information may also be available on your departure airport website. scheme. The latest FCO travel advice can be found here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. Travel Card is not linked to your bank account and is a safer option than carrying cash. Children's passports are generally valid for 5 years. those awarded by the tourist body of the country in question) or using a rating awarded by an accommodation supplier selling to the UK market. They simply don't listen , quick at taking your cash but not interested when there is a problem total waste of time . The FCO advice is applicable for refunds on travel due in the immediate future, and we have been advised by the travel industry body, ABTA, that immediate means the next four weeks. If you believe that any details on the booking summary (or any other document) are wrong you must advise us immediately as it may not be possible to make changes later, you may incur charges to make changes and it may harm your rights if we are not notified of any inaccuracies in any document immediately. On certain new bookings you can get our Peace of Mind Guarantee you can amend your booking free of charge, up to 14 days before your departure date. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. Please remember that if you are refused boarding or denied admission at the US port of entry, in accordance with the terms of our contract with you, you will still be subject to our cancellation charges. The Post Office offers a Passport Check & Send Service which expedites the receipt of your new passport, but there is an additional charge for this service. I think my tickets are incorrect, what can I do? We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. 11.1 Many of the travel arrangements that we sell are protected in the case of the financial failure of the travel company. Please contact your local branch, orthe person who made your booking. Posted at 01:41h . not be ATOL protected. Hide this message Skip to main content. If you do not receive an ATOL certificate, then the booking will Hays Travel launched in 1980, at the back of Mr Hays' mother's shop in Seaham. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us to confirm what protection may apply to your Company Overview for HAYS TRAVEL LIMITED (01990682) Filing history for HAYS TRAVEL LIMITED (01990682) People for HAYS TRAVEL LIMITED (01990682) Some airlines require a letter from your GP giving details of your medication, as well as the name of the health condition that you require the medication for. This information includes thecurrent entry requirementsfor the country youre travelling to as per FCDO (Foreign, Commonwealth, and Development Office) advice and also everything you need to know aboutCOVID testing packages,andproving your vaccine statusfor travel. 20. As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. what is parking recapture fee hotel. This will vary for each individual airline. The ATOL protection does not apply to all holiday and travel Apply early whenever you can. If you are unsure on who you provide your API to then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. However, as package organiser we will be responsible for the performance of the travel services included in your package, irrespective of whether those services are to be performed other travel service providers (our suppliers). Booking extra luggage allowance before travelling can save you money, compared to paying at the airport. A cancellation invoice can be issued upon request should you require one for insurance purposes. Our responsibility for your booking Please note, it is your responsibility to make sure you have the correct documentation to allow entry, and travel to and from, the country you are visiting. Please note that any local taxes and expenses will be payable to your accommodation supplier in resort on check-out. He thought getting a refund would be a breeze. It is generally accepted that you can fly during the first and second trimesters of pregnancy. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. Make a move and get your savings. SR1 3HA, Registered Office: We will issue the refund within 14 days of receiving the cancellation invoice from your supplier, however at present this is taking up to 6 weeks. 11. Some destinations/cruise holidays will require a booster vaccine if your second dose is outside of 270 days. Certificate go to: View Booking If special assistance is required, you should notify us at the time of booking. Read 76 customer reviews of the Hays Travel & compare with other Travel Agents at Review Centre. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). Packages that include a flight element are financially protected by the ATOL What does this mean? Please read them carefully as they set out our respective rights and obligations. If you do receive an ATOL Certificate but all the This required information includes your passport details and your contact information. How many stars would you give Hays Travel? Our obligations to you may vary depending upon which arrangements you book with us, and we set them out clearly below. All tests can be booked with Collinson Group via this link: Collinson Group Covid-19 testing REQUIREMENTS FOR YOUR RE-ENTRY INTO THE UK Hays Travel have partnered with Collinson Group to help you with the testing process. Companies that committed to offering refunds in most scenarios put to them by Which? This leaves us with the option of using official ratings (ie. The majority of our suppliers now issue e-tickets. "Our offer to acquire all 20 shops was agreed, as was the retention of approximately 100 employees, late Friday afternoon." 12.4 When you buy a package holiday where we are the organiser which doesnt include a flight, protection is provided by way of a bond held by ABTA of 30 Park Street, London, SE1 9EQ (www.abta.com). If You Want To Change or Cancel Your Holiday Yes, you need a passport to travel and will be prevented boarding if you do not have one. Welcome to Hays Travel Learning and Development HUB. Hays Travel are currently ranked 24th for euros and 24th for US dollars in the UK. It is free to use in millions of locations worldwide where Mastercard is accepted the HTMC is accepted ! If you do receive an ATOL Certificate but all the Very sorry to see you being treated like this, on a personal note, I . http://www.direct.gov.uk/en/TravelAndTransport/Passports/index.htm. We will issue the refund within 14 days of receiving the refund from the supplier, however at present this is taking up to 6 weeks. If you do not travel with the correct documentation, you may not be permitted to board your flight. Please ask us to confirm what protection may apply to your Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our obligations to you are affected by any circumstances which we or the supplier of the service in question could not have avoided even if all reasonable measures had been taken. Please ensure that the names given are the same as in the relevant passport. When travelling to the USA, what kind of currency should I take? not be ATOL protected. Please ask us for details at least 72 hours before your outbound flight. They have been in business a long time, and have many shops, homeworkers and members of their Independence group. In relation to such bookings, you appoint us to source those flights on your behalf and you are our principal. pre-existing medical conditions). If you require special assistance but haven't notified us, please contact the telephone number provided on your Hays Travel Booking Confirmation. Commence a chargeback with your card provider if they won't refund in a reasonable timescale.. No free lunch, and no free laptop Yes, children require their own passport to travel abroad. Changes or Cancellations by the Supplier The travel agent and tour operator has no debts and the. If you require prescribed medication for a health condition, you should talk to your GP or Practice Nurse about travelling before your holiday, as they will be able tell you if you need to make any special arrangements. 5.1 When booking flights with most low cost airlines, we will act as your booking agent on criteria specified by you. Hays Travel is a different animal to the souped-up, debt-fuelled, bonus-happy beasts of the City, such as Thomas Cook and Carillion. All relevant documentation required for travel can be accessed and printed via the 'MY BOOKING' section of the Hays Travel website. Suppliers will also often require you to pay for any damage you cause to the accommodation in resort. However, the accommodation is allocated on arrival by the holiday company, and is subject to their terms and conditions. Where we are package organiser What electrical items can I use when on-board the aircraft? Please note that the term Service Charge does not refer to us putting together a holiday package, it is our standard charge for the service of acting as booking agent. hays travel refund 27 Feb. hays travel refund. 1 views . Passengers who have not applied for and received travel authorisation via the ESTA programme prior to travel, may be denied boarding, experience delayed processing or be denied admission at their US port of entry. Some requests cannot be guaranteed. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. It is your responsibility to verify the check-in and check-out times directly with your accommodation supplier. These circumstances can include, but are not limited to, war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster, weather conditions which make it impossible to travel safely to the destination and all similar events outside our control or the control of the supplier concerned. 11.4 We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). 2.1 By making a booking, you agree on behalf of all persons detailed on the booking that you have read these booking conditions and agree to be bound by them and you are over 18 years of age. We shall certainly return to Hayes for our next holiday. You can generally book 12-18 months in advance, and our inventory is regularly updated. If one shop has let you down there is no reason to avoid all their branches/members. However, depending on which arrangements you book with us a combination of travel services may be a package under the Package Travel Regulations for which we are responsible as package organiser (see Where we are package organiser below). 5.2 Charter flights: When you book your charter flight through us, we act as agent for the charter flight provider who holds an ATOL. Don't just take our word for it search for Hays Travel reviews in Google and take a look at the. My holiday is an 'allocated on arrival' holiday. Please note that some places may charge when converting travellers cheques. Where necessary, we will add supplier failure insurance to your booking automatically. The question of awarding star ratings is a difficult one. Special Requests Where an email address has been provided, a confirmation email containing your booking summary will be sent to you within 48 hours. Packages that include a flight element are financially protected by the ATOL The founder of the UK's largest independent travel agent, Hays Travel, has died after collapsing at the firm's head office. He has since had the money back. How long will it take for my booking confirmation to come through? Passengers take full responsibility for their own luggage on all types of transfers. If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. We asked for a refund, instead. Hays Travel is the biggest independent travel agent in the UK, so certainly knows how to sort your holiday out for you. Yes, you can make secure online payments by visiting the. Visa requirements vary from country to country. AE of Telford writes: "When our holiday, booked with Hays Travel, was cancelled we were offered the same holiday for next year. We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. This protects you by insuring us against the costs of refunding or replacing your booking if a supplier fails. What advice do candidates give for interviewing at Hays Travel. Complaints If you wish to add an additional baggage allowance at a later date, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. You can pay using Bank transfer in store, on the phone, or in the My Bookings section of the website. You can change your cookie settings at any time. Can I change my hold baggage allowance once I have booked? You must pay any charges made by suppliers if tickets or other documents need to be reissued. Yes, but only if your travel insurance policy includes cancellation cover. Write by: . The holiday exceeded our expectations with the hotel - Barcello Tenerife being excellent in all respects - location, room, standard of service and quality of food. You can save on a lot of items. 2.3 Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Rooms are normally vacated at 12.00 noon on the last day of your holiday. 4.1 When making your booking we will arrange for you to enter into contracts with the suppliers (tour operator, airline or other supplier) named on your booking summary. On some occasions, you may arrive in the early hours or during the course of the morning; in which case, your accommodation should be available immediately this is classed as the first night of your holiday. country thunder bristol time. Information relating to your booking will be sent to you within 48 hours of the booking being made. It may be a good idea to travel with a copy of your prescription. Law and Jurisdiction We are really sorry that this is taking longer than you would expect under normal circumstances and are very grateful for your patience during these unprecedented times. Take your Hays Travel Card with you . Would never book with them again Date of experience: 15 December 2022 Useful2 Share This may be due to the fact your tour operator has not yet confirmed its arrival slots. Hays Travel has appointed Andrew Pickering in the new role of partner marketing manager. We are under no obligation to you if any event such as this occurs. The founder of the UK's largest independent travel agent, Hays Travel, has died after collapsing at the firm's head office. Once these details have been entered, you will be taken to a seating plan where you can search and select your desired seats. If the operator fails, then the ATOL scheme makes sure that customers don't lose their money or find themselves stranded abroad. To help us assist you quicker, please include your booking reference number. 1.1 These booking conditions, together with our privacy notice and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Hays Travel Ltd of Gilbridge House, High St West, Sunderland SR1 3LH ("we" or "us"). The gaining of a visa or travelling visa-free with an ESTA is merely part of the travel approval process and does not guarantee you automatic entry to the USA; this is down to the immigration officer at the port of entry. 20.1 We can provide general information about the passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check the requirements before you travel. Flight times are subject to change, therefore, we recommend that you check with your airline or the website of the airport you're departing from for the latest information on departures. How can I book multiple rooms for my holiday? "ATOL fee" (see Where we are package organiser below) ai thinker esp32 cam datasheet You will need your account details, booking reference, surname, date of birth and the six-digit verification code. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). Flight arrival times are given as "TBC", why? 7. What is ATOL and what does this mean for me? Your contract is with them, not Euro Disney, so the time it takes them to obtain a refund is not your problem. Should I confirm my flight times before I travel? Make sure you allow seven days for the letter to be received. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. Some low cost airlines now require boarding cards to be printed before check-in. The trip must last more than 24 hours or include an overnight stay. 12.7 Where we are package organiser, you can contact us to complain about any lack of conformity perceived during the performance of the package or to request assistance if you are in difficulty through our Customer Relations department on 0333 033 6890 or customer.relations@hays-travel.co.uk.