Indicate your contact preferences for different types of notifications. To do this, you must create a password for your account by clicking the. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). You have the ability to accept or decline cookies. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. When you click the. Log In Sign Up If you are new to CHAS Health or don't already have an athenahealth account, sign up today for online access to your health records, labs, test results, and more. Click on the back arrow to return to the Patient Portal. How do I ask a question about my account balance? For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. We only get paid when you do, so you know your success is our top priority. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. How do I ask a question about my account balance? It is at your practice's discretion to allow online appointment scheduling. . As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. We are allowed or required to share your information in other ways . We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. How do I know which of my family members data is being shown in the athenaPatient app? Let us know in writing if you change your mind. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. Surpass your goals with the support of our expertise, technology, and data-driven insights. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. usually in ways that contribute to the public good, such as public health and research. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. usually in ways that contribute to the public good, such as public health and research. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. We can use and share your health information to run our practice, improve your care, and contact you when necessary. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. It is your responsibility to login to your Patient Portal account and read the messages promptly. Make a quick and easy payment online using the QuickPay Portal. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. Registered Patients; Doctors etc. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. It looks like you are using an outdated version of your internet browser. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. See how our technology and expertise can have you thriving from day one. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. We reserve the right in the future to charge a fee for the use of Patient Portal. We will make sure the person has this authority and can act for you before we take any action. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. Urgent matters should not be dealt with via the Patient Portal. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. All communications between you and your provider's office are carried over a secure, encrypted connection. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. that you are authorized to address the patient's billing matters. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. For the best experience when using our site, please update to the latest version. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. Join us in creating healthier futures for us all. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. We will provide additional information on when the athenaPatient app will be available to more athenahealth customers and their patients soon. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. We are required by law to maintain the privacy and security of your protected health information. Improve your performance with the support of the largest connected network in healthcare. We may say "no" to your request, but we'll tell you why in writing within 60 days. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Get support that reworks claim denials and recovers payments for you. Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). Why is the athenaPatient app only available to patients of specific customers right now? The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Wait a minute or two, and then try again. Just find your QuickPay Code on your billing statement and you're ready to go. Thank you for downloading athenaPatient! Select your provider, office location, and your preferred time of day and days of week. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used.